HDFC New Jobs

Position : Team Leader - Customer Service Work Location: Chennai Responsibilities: Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center. Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations. Call escalations and Callbacks wherever required. Call Roster Planning and leave planning to ensure optimum utilization of resources. Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling. Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix. Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements. Requirements: Excellent and Preferably Multilingual Communication Skills (oral & written) Good Interpersonal Skills 1-3 years of similar experience in Customer Services Industry preferably in a team leader role Computer Literacy About HDFC: HDFC Bank was incorporated in August 1994, and, currently has an nationwide network of 1,725 Branches and 4,232 ATM's in 779 Indian towns and cities. Our single-minded focus on product quality and service excellence has helped us garner the appreciation of both national and international organizations. The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. HDFC Bank operates in a highly automated environment in terms of information technology and communication systems. All the bank's branches have online connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs). The Bank has made substantial efforts and investments in acquiring the best technology available internationally, to build the infrastructure for a world class bank. The Bank's business is supported by scalable and robust systems which ensure that our clients always get the finest services we offer. The Bank has prioritised its engagement in technology and the internet as one of its key goals and has already made significant progress in web-enabling its core businesses. In each of its businesses, the Bank has succeeded in leveraging its market position, expertise and technology to create a competitive advantage and build market share. Apply here