Customer Care Executive Recruitment in HDFC

Designation : Customer Care Executive

Experience : 0 - 2 Years

Eligibility :

UG - Any Graduate - Any Specialization PG - Post Graduation Not Required

Location : Mumbai

Job Description :

1) To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.
2) Ensuring timely and professional responses to all complaints, requests and queries received.
3) Research and compilation of  answers for informational requests from customers.
4) Proper recording and scrutiny of the complaints received.
5) Maintain and develop external party relationships.
6) Preparing reports  on the activities of the Customer Care  department or team.
7) Efficient dealing of complaints to completion and enabling satisfaction of customer.
8 )  Rendering useful administrative support to other members of the customer care team.

Company Profile :

HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 1725 branches and 4232 ATMs spread over 779 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange. The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank.

We are committed to hiring, developing, motivating and retaining the best people in the industry The Bank’s objective is to build sound business franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments. We are committed to healthy growth in profitability while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance.HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team determined to accomplish the vision of becoming a world-class Indian bank.Our business philosophy is based on four core values - Customer Focus, Operational Excellence, Product Leadership and People.

Full Job Description :

* Solving queries of customers
* Providing ledger balance details
* Promoting finanacial products on phone
* Its a Dayshift job
* Graduation & 21 yrs age is mandatory
* Good communication skills
* If you fit the profile you can walk in for an interview from Monday to Friday between 11am to 1 pm at

HDFC Securities Limited,
Trade Globe, 2nd Floor,
Kondivita, Andheri-Kurla Road,
Andheri (East), Mumbai - 400 059

Contact :

Ms. Sheetal Dhuri
HDFC BANK

For More Details Here